New quarterly FOS data indicates PPI complaints set to double
The Financial Ombudsman Service’s (FOS) data for the first quarter of the financial year 2011/2012 has revealed that it received over 81,000 complaints – more than double the number received in the same period last year.
The FOS received 56,025 payment protection insurance complaints and 55% were resolved in favour of the customer.
In just three months the number of PPI complaints has already reached half of the previous year's 104,597 total. It has also exceeded all the complaints in 2009 when 49,196 were received which indicates the final figure could double for the second year in a row.
PPI accounted for 69% of the total complaints to the FOS. As part of the new quarterly strategy, half year complaints data
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