InsurTech Futures: Brokers could be replaced by robots
Experts warn that customers sometimes “prefer” service and advice from a machine.
Experts have warned that brokers could potentially see themselves replaced by artificial intelligence as technology improves.
John Cusano, global head of insurance at consultancy Accenture, said, at an event to discuss the future of insurtech, that "consumers are interested in interacting with machines".
He also noted that research had shown that sometimes the end customer will "prefer" to talk to a machine rather than a person.
Cusano pointed out that the ability of artificial intelligence "to
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