Aviva denies privacy failure after mailing error

- Insurance Age staff
- 28 Jan 2020
- Indicative reading time: 1 minute

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The insurer contacted thousands of customers mistakenly calling them ‘Michael’ - reports.

Several thousand Aviva customers have received communications from insurer, Aviva, which refer to the customer as ‘Michael’ in error.

The BBC reported the problem this morning (28 January).

Aviva denied that the mailing was a result of any wider privacy issues and confirmed no personal details had been compromised.

The mistake affected general insurance and life customers.

Technical
The statement read: “We sent out some emails last week to existing customers, which, as a result of a

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