Blog: Reading the tea leaves is a mug’s game

Sharon Bishop

Sharon Bishop, CEO of Close Brothers Premium Finance, discusses how technology will free brokers up to do what they’re good at and urges the sector to increase its focus on diversity and inclusion.

As the 2010s drew to a close, we saw a bonanza of insurance crystal ball-gazing. All over the media, pundits, journalists and commentators have been telling us all what to expect from the 2020s. 

I always enjoy reading what my industry colleagues think is going to happen in the coming year and I’ve even made a few predictions myself.

Although reading the tea leaves can be fun, the really seismic, game-changing events, like financial crashes, are those which nobody expects, and outside of these

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