E-Trading

Customer survey

An industry-wide survey has found that while customers expect better service from their insurer prov...

Technological times

A number of brokers are sceptical about IT offerings aimed at the broker market. Mark Birrell argues that technology should be embraced to help with Financial Services Authority regulation and to drive out costs

Broadband Britain

Broadband in the UK has exploded, with the country leading the way in both take up and time spent online. Vivek Banga explains why brokers should view online distribution as a 'must have'

A view to improve

The battle against uninsured driving has come under renewed scrutiny as the government and insurance heavyweights look to secure greater participation from brokers. Paul Lang looks at the processes that are required to drive progress forward

Luck be a Ladybird

At a time when personal lines motor brokers are under threat from the growing presence of direct insurers, Michelle Worvell speaks to Fresh! Insurance Services about the secret of its success and its best-selling private motor product, Ladybird Insurance

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