Under lock and key

Finding good staff is a problem, so a priority has to be keeping them. Jane Bernstein confronts the issues surrounding staff recruitment and retention, and highlights significant factors involved in ensuring good, skilled staff remain happy and loyal

These are busy times for brokers, as factors such as regulation and competition from direct writers continue to demand time and resources. In addition to a growing list of challenges, brokers must also address the issue of staff retention. Although this is not a problem unique to the insurance broking sector, firms could face significant problems if they fail to maintain a loyal and happy workforce.

Certainly, brokers are not alone in having to address the staff retention issue with some urgency