Training day
Training was highlighted by the Financial Services Authority as a key area of concern but many brokers are failing to boost the skills of their staff. Ian Jerrum discusses how e-learning and face-to-face workshops can be incorporated to become an effective training tool
The introduction of Financial Services Authority (FSA) regulation had a strange effect on brokers' attitudes towards training. In the months leading up to 15 January 2005, the regulator flagged up training and competence as a key area of concern for the general insurance industry - in fact, former chief executive John Tiner said at the time that it was "a fundamental part of our regulatory regime".
As a result, many brokers decided that they had to act quickly, rushing to book trainers who
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