The march of progress
After much talk about the merits of technology, insurers and brokers seem to be putting their money where their mouth is. However, to achieve the full benefits, customers need to be able to transact electronically too, as Alex Peak discovers
A recent survey by Norwich Union found that 50% of small and medium sized enterprises (SMEs) said they would be happy to receive their business documents electronically. The question is, does this represent a disappointing figure for the increasingly technology-friendly insurance industry?
Simon Briault, a spokesperson for the Federation of Small Businesses, says the 50% figure is "not necessarily a surprise". He explains: "Some small businesses are concerned about security and are still more
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