Large gap in customer service expectations
New research has revealed a large gap in customer service expectations and the perceptions held by e...
New research has revealed a large gap in customer service expectations and the perceptions held by employers, employees and customers. In the financial services sector less than 50% of employees believed that complaints from internal customers are treated with enough respect; but this is the third most effective sector in this respect. According to the research customer service is slipping dramatically and the results are poorer across the board compared to last year.
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