Claims experts defend firms against Straw’s “parasite” comments
Claims specialists have defended their offerings after Jack Straw branded claims management companies (CMCs) and credit hire companies as “parasites in the system”.
Speaking to the Transport Select Committee on motor insurance Mr Straw also claimed CMCs existed to "generate claims artificially".
Chris Shaw, commercial director at Ai Claims Solutions, defended his company's practices while admitting other companies had issues to address.
"There are a small number of organisations in this sector which are causing significant damage for the majority. Specifically those organisations those who are data miners, the people at the unscrupulous end of the market
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