TCF warrants plenty of TLC
Come next Spring, management information from your firm will be scrutinised by the FSA to determine whether you are giving TCF the attention it deserves, warns Cathie Bruce
If you thought the Financial Services Authority's (FSA) Treating Customers Fairly (TCF) initiative was woolly and vague, think again. If you thought it was too nebulous and imprecise to feature on your compliance radar, watch out.
Clive Briault, the FSA's managing director of retail markets, has warned firms that the regulator will be looking for hard evidence that TCF has been embedded into corporate culture. And his deadline is neither vague nor imprecise: it is March 2007.
The FSA says that
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