Management

A chain reaction.

Executive coaching and mentoring is an effective way to ensure the links in the company chain all pull together to further its success. Jennifer Jarrett explains.

Appointment at AUL.

AUL has recruited three new members of staff. Joanne Collins joins the claims department from Royal ...

Tarred with the same brush.

A few Lloyd's underwriters seem to have a grievance with the credit arrangements they have with some brokers. Consequently, they have chosen to blame the many for the faults of a few.

Crystal ball gazing.

Retailers returning to their core business, only five major insurers and another mis-selling scandal are all on the cards for the insurance industry, predicts Andy Homer.

Back to the classroom.

The value of training and learning in motivating employees and inspiring confidence in customers should not be underestimated, and flexible schemes should be exploited, says Tom Evans.

Back to the business in hand.

A visit to the Post Office highlighted the lack of expertise of part-time insurance dealing and consequently brought to attention the industry's sense of defeatism regarding GISC rule 42.

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