Management

Zurich sees signs of rating improvement across Europe

Zurich has reported a 10% increase in gross written premiums globally for the first three months of 2008 to $1.2bn (2007: $1.02bn). Its business operating profit improved 5% to £1189m, although its combined ratio fell 1.3% to 94.6% (2007: 93.3%).

Satisfaction guaranteed

Tip-top service may be a popular claim to fame in the insurance industry but, as Martin Friel explains, getting to the bottom of what customers really want takes more effort than simply counting on the latest marketing spin

A sterling effort

With some big shoes to fill, John Blundell is a man that is not afraid to roll up his sleeves and get his hands dirty. Sarah Hills speaks to him about his determination to boost Sterling Insurance to the top of the niche insurer pile, the recent…

The big picture

In the run-up to the British Insurance Brokers' Association conference in Glasgow, Insurance Age conducted its annual broker survey on a number of current topics in the insurance industry. Michelle Worvell presents the results

Corporate insurance service launched for SMEs

Inspire Risk Management, a Layton Blackham Business Solutions partner, has been launched to provide a blend of corporate insurance broking services, with ART and captive consultancy services, to the small to medium-sized enterprise sector, as well as…

Cooper Gay in acquisition discussion with Heath Lambert

In line with its strategy of acquiring complementary wholesale and reinsurance businesses in the London market, Cooper Gay has confirmed it is in discussions with Heath Lambert with a view to acquiring its aviation, Global Business Solutions, FSJ and…

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