Tailoring the service
Faced with the challenge of providing manufacturing policyholders with the cover they need and on affordable terms, insurers must change the way they approach the market. Kevin Pallett offers an insight into how this can be achieved
At a recent meeting of insurance professionals, the chief executive of a major manufacturing plant in the West Midlands outlined some of his anxieties and irritations with the insurance market. His firm spends around £500,000 a year in premiums and he estimates that his premium spend has more than doubled in the last five years, so it is little wonder that he feels somewhat aggrieved.
Employers' liability was at the heart of his troubles, and he was scathing about the 'claim and compensation'
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