Insurance industry must discard bureaucracy.
The insurance industry must strip away unnecessary managerial layers and let front-line staff make k...
The insurance industry must strip away unnecessary managerial layersand let front-line staff make key decisions.
This was the view Syd Pennington, group director of the customers and
people division of Royal & SunAlliance, aired at the Chartered Institute
of Loss Adjusters' conference and AGM held at Edinburgh's Sheraton Grand
Hotel last week.
He argued that the process and systems-driven ethos prevalent within the
industry has created a bureaucratic operating system and many in
management are out
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