Insurance Age

ABI raises standards with claims code.

The long-awaited Claims Code from the Association of British Insurers was finally launched last mont...

The long-awaited Claims Code from the Association of British Insurers
was finally launched last month.


The code, which will come into force on 1 January, sets out the standards
of service an individual making a claim on a general insurance policy can
expect from a member of the ABI.


It will be supported by a benchmarking of companies performance.


The code states, among other things, that policyholders should expect a
response to any claim within five days; an explanation of whether the
claim is

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