Telecom networks - Hanging on the wire
Telecom networks come in many guises and, with such choice, there should be little excuse for a potential customer to be left on hold, argues Katherine Brandon
The availability of the right person at a broker to clients is key, though the large quantities of telephone enquiries can clog up telephone systems, leaving clients frustrated by a 'busy' tone. However, technological advances mean that this does not have to happen any more.
"The options open to brokers to meet their telecommunications needs can be bewildering if expertise is not available in-house," said Chris Howard of Swinglehurst Communications. "No two brokers will have exactly the same
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