Giving good service
With competition for business hotting up, good customer service is essential to both attract new customers and retain old ones, writes Rob Smale.
The debate over the service standards brokers receive from their insurers has been raging for many years. There have been signs of improvement recently but there have also been developments in the industry that have put further pressure on the issue. The question is, have pressures such as an increasingly competitive market and moves by some insurers to offshore certain services had a negative impact on standards?
As competition for business continues in increasingly difficult market conditions
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