Brokers expected to “endure” as digital age looms
Accenture report shows insurers are looking increasingly at digital distribution models and will expect brokers to change to align with this.
Brokers will need to develop their role as insurers look to increase digital distribution models, according to a report by consultancy Accenture.
The report found that just under half of the 414 global insurers interviewed were planning to build a customer-centric hub while 60% were "prioritising the creation and extension of their omnichannel capabilities to provide a seamless and responsive customer experience across all channels".
The report, titled Reimagining insurance distribution
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