Newman happy with momentum at Carole Nash
CEO silent on market rumours that the broker could be up for sale by auction.
Carole Nash CEO David Newman told Insurance Age that he is “very happy” with the business’s 2016 figures despite a small slip in profit to just under £7m.
He commented: “We had a big step up in 2015 in terms of profit so for 2016 the plan was to embed the changes and further invest especially in customer service.”
Newman revealed that the business spent around £1m on its customer service and employed a head of customer service as well as targeting investment into telephone answer speeds.
He
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