Review of the year 2020
Rollercoaster ride: In a year dominated by the coronavirus and insurance’s response to the pandemic, Insurance Age sums up the news and gets top industry figures to pick their highs and lows from 2020
Q&ATom Downey, CEO, Pen Underwriting
What insurance story has stood out for you in 2020 and why?
The hardening market. And the pace of that hardening – a new phenomenon for an entire generation of brokers and underwriters.
What have you done to cope with Covid?
Respond rapidly and with resilience, supporting our people to move to 100% remote working within a week, rolled out a safe return to office, and back out again, while staying connected and
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