Insurance Cares: Where can insurance brokers help vulnerable customers?

Broker Network’s Richard Pitt explains five key ways brokers can look after their clients.

When Biba and the ABI published their Code of Good Practice to help vulnerable customers, they accepted that the definition of the term ‘vulnerable’ may vary.

When you view vulnerability in terms of individuals who are at risk in their interaction with financial service providers, you start to get a sense of quite how many customers could be described as vulnerable.

Furthermore, vulnerabilities aren’t always obvious; low literacy levels, lack of English language skills and changes in someone’s