Turning up trumps.
Building closer relationships with loss adjusters could make the claims process more efficient and have knock-on benefits for the insurer too. A winning hand for all concerned, says Mark Pierce.
Brokers' desire to get involved with loss adjustment has increaseddramatically over the past few years. As claims have become larger, more
complex and more often associated with profit shares with the carrier,
brokers have been more and more keen to see fair play in the process.
Fundamentally, brokers sell their customers the ability to deal with
claims promptly, efficiently and professionally. They must work with all
parties concerned to ensure this happens - this is the true test of an
intermedi
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