BIBA to tackle falling service standards.
The British Insurance Brokers Association must be applauded for tackling the huge problem of falling...
The British Insurance Brokers Association must be applauded fortackling the huge problem of falling insurer service standards. While many
readers of Professional Broking would argue that service provided by both
the company and the Lloyd's market has been an issue for some years, the
recent spate of mergers and acquisitions has resulted in standards sinking
to an all-time low.
At first, insurers were reluctant to admit this publicly, but once CGU was
forced to own up to a massive claims backlog at
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