Tough lessons for insurers.

It is time for the insurance industry, along with its counterparts, to learn the unfortunate lesson that cutting corners and indulging in a short-term outlook may produce rather unattractive results.

Ever since Simon Bolam had the audacity to speak out earlier this
year, everyone is talking about the poor quality of service in our
industry.


This justifiable plea from a senior industry figure was driven out of
total frustration and echoed the thoughts of many, including the general
public.


Should it really come as any surprise that this appalling situation exists
when you consider the old cliche of "you get what you pay for".


With the incessant demands of investors to produce an acceptable return