Terry Wellard.

Competitive pressures should be raising service standards in the industry, but today's insurers are fighting a losing battle.

Forgive me for having my two-penn'orth in the great debate over the
poor service standards provided by general insurers to the broking
fraternity, but my own company's reputation is suffering as a result of
back-logs in processing.


Fortunately, as a wholesaler we are predominantly transacting business on
behalf of like-minded contemporaries who understand our dilemma. No one is
immune from this malaise and while you can register your dissatisfaction,
I believe insurers do not readily have the