Reconsidering the claims game
Effective claims management should be fundamental to a broker's role. However, are brokers in danger...
Effective claims management should be fundamental to a broker's role. However, are brokers in danger of being squeezed out by insurers who deal direct with the customer, via loss adjusting firms and supply chain/project managers who directly appoint repairers?
We all hear of claims dissastisfaction but is this not as much down to under-insurance as it is to non-delivery of a service promise? While brokers may struggle to gain ground within the claims management area, the tools to tackle the under
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