Artificial intelligence (AI)
Meet the MGA: Kova Professions
Having worked in both the insurer and MGA sectors, as well as the FCA, Kate Albert has a well-rounded view of the market. The Kova Professions CEO and founder explains to Jonathan Swift why service has become a point of difference in setting apart her…
Blog: Is tech really the solution for underinsurance?
As we move into an even more digital world, with some insurance quotes and policies being completed strictly online, which would better help address underinsurance: re-introducing human contact or using even more new tech? Rosie Simms weighs up the…
Markel UK targets 20% growth a year – Sykes
Jo Sykes, divisional director for the UK broker channel at Markel, told Insurance Age the specialist insurer has growth ambitions of around 20% a year from a UK perspective.
Biba 2024: Zurich seeks to take SME service learnings into mid-market space
Zurich’s Harriet Conway, head of retail customer proposition, and Morgan Lyons head of mid-market told Insurance Age the insurer is targeting its teams “heavily” in terms of response times to brokers.
Three quarters of brokers still concerned about underinsured clients, claims Aviva
According to Aviva’s latest Broker Barometer survey, 73% of brokers are concerned that some of their clients may be underinsured as just 24% of brokers’ clients had increased their sums insured to an adequate level.
In Depth: Cyber risk and AI – friend or foe?
The rise of artificial intelligence signals both a threat and opportunity for UK firms in pursuit of a cyber-secure future. But how can brokers help clients stay on the winning side, asks Saxon East.
Blog: With the right team inhouse technology development needn’t be a pipe dream for brokers
Technology is key in charting and improving the consumer’s insurance journey. Daniel Huddart, CTO of Avantia Group’s Homeprotect, explains the benefits of building digital platforms inhouse with open-source technologies and a diverse skill set.
Beazley Digital’s Fantozzi: SMEs need to be alert to cloud-based cyber exposure
Small businesses face a growing threat of cyber-attacks as they move more services to the cloud, according to Ian Fantozzi, CEO of Beazley Digital.
Insurance leaders stay optimistic on growth, says KPMG
Insurance leaders remain optimistic about growth but trail banking and asset and wealth management bosses who are even more upbeat, according to a survey by KMPG UK.
Aon buys in administration Humn.ai’s assets and IP
Aon has bought Humn.ai’s technology assets and intellectual property to strengthen its own commercial fleet proposition, months after the insurtech appointed administrators.
Start-up fleet broker aims for 90% app uptake
Start-up fleet broking specialist Hummingbird Insurance Services is aiming to create a sustainable motor portfolio that runs at an industry-leading loss ratio.
How AI can help brokers overcome the fear and frustration of compliance in 2024
With compliance costs on the up, brokers need all the help they can get to address this regulatory burden. FullCircl's Ashleigh Gwilliam, and David Sparkes of the British Insurance Brokers’ Association, outline the benefits of a data-drive approach to…
Banga commits to more Polaris developments as insurers push the boundaries on digital trading
Having just completed five years as managing director of Polaris, Vivek Banga has promised more developments from the “core and essential” digital trading offering in 2024 after £2.5m of investment last year.
Acturis launches AI Predict
Acturis has launched AI Predict to bring the power of artificial intelligence and machine learning into its software-as-a-service platform.
Consumer Duty will continue to challenge the market claims DACB
DAC Beachcroft has released its predictions for 2024, including that Consumer Duty will challenge the market and about the impact of AI on insurance products.
Biba unveils ‘Managing risk for growth and economic security’ theme for 2024 manifesto
The British Insurance Brokers’ Association has called for a proportionate regulatory framework that can facilitate growth as it unveiled its 2024 manifesto, ‘Managing risk for growth and economic security’.
Review of the Year 2023: Aurora’s Carla Havemann
Carla Havemann, head of partnership strategy and engagement at Aurora, suspects AI will not revolutionise the market in the short term and hopes she is never subjected to an insurance-related remake of Barbie.
Review of the Year 2023: Broker Insights’ Fraser Edmond
Broker Insights CEO Fraser Edmond predicts more insurer M&A for 2024 and suggests those who use AI better will win out in the future.
Review of the Year 2023: Technology experts
Manoj Pant from Pega, Bradley O’Connor from Miller, and Tom Lawrie-Fussey from LexisNexis Risk Solutions offer perspectives on the year and predictions for 2024 from a technology expert perspective.
Review of the Year 2023: ThingCo’s Jonathon Valentine
Jonathon Valentine, CIO at ThingCo, looks forward to proving the telematics naysayers wrong and reflects on how much insurers have to fear from AI in such a heavily regulated market.
Review of the Year 2023: Direct Commercial’s Adam Marsh
Adam Marsh, head of agency and development at Direct Commercial reflects on asking ChatGPT why commercial motor insurance should use AI and why good service is frequently over-promised and under-delivered.
Review of the Year 2023: Academy Insurance’s Gilles Normand
Academy CEO Gilles Normand explains the problem with election manifestos and why AI poses little threat to the insurance sector as it has yet to get to grips with previous so-called game changers, such as digitisation.
Review of the Year 2023: OneAdvent’s Tim Quayle
Tim Quayle, CEO of OneAdvent, admits relief that the hype around blockchain has rescinded and wonders if it is time for Lloyd’s to turn its iconic building into a shared office space for the market…. with beer on tap.
Blog: Brokers need to ride the digital wave to remain pivotal
Brokers need not fear an end to their unique human touch by adopting a digital strategy, but instead see it as complementary in helping give clients a more customer-centric service, writes Andy Waring, director of intermediary, Stubben Edge Group.