coronavirus
Brokers lament “abysmal” claims experience during Covid-19
Exclusive: Abysmal, slow, abhorrent, extremely poor and incoherent are just some of the words used by brokers to describe claims dealings with a number of providers.
Insurance Covid-Cast episode 11: Loss adjusting during lockdown - and what the sector might look like post-pandemic
In the latest episode of Insurance Post and Insurance Age’s new video series brought to you while our journalists are working from home, we gathered together a group of senior loss adjusters and experts to discuss how their employers have adapted to ‘the…
Covid-19: Biba backs Pandemic Re solution for future pandemics
Executive director Graeme Trudgill urges sector to look at a long-term solution as he highlights that the industry does not have enough money to cover claims arising from the coronavirus crisis.
The working from home diaries: Jonathan Bines
AFL Insurance Brokers CEO Jonathan Bines, shares how he is coping with running the business amid the UK lockdown.
Allianz UK “well equipped” to manage Covid-19 challenges
The provider published a Q1 trading update, the first to incorporate Allianz, LV and Legal & General, as it says it has made 200-plus Covid-19 claims pay outs.
In-depth - business continuity: Maintaining mental health
Beyond the practical considerations of working from home, many firms are finding innovative ways of looking after employees mental wellbeing, writes Sam Barrett
Insurance Covid-Cast episode 10: Newsmaker special with Bought By Many CEO Steven Mendel
In the latest Insurance Post and Insurance Age video cast brought to you while our journalists are working from home, we present the first in a series of newsmaker specials focusing on the people behind the lockdown headlines.
Covid-19: Pressure groups maintain heat on insurers with open letter
The Covid Claims Groups sent an open letter to the ABI calling its BI stance “callous and wrong” and urging industry to pay out for extended BI cover.
In-depth - business continuity: Lockdown logistics
Insurance is an industry based on personal relationships and face-to-face meetings, how has the sector adapted to the changes imposed during the coronavirus crisis? Sam Barrett reports
Covid-19: Are MGAs outperforming insurers in responding to the crisis?
Brokers say pandemic is an opportunity for MGAs to grow their market share as insurers shy away from writing new business.
FCA set to take a keen interest in vulnerable customers
Insurance Cares: Report by Consumer Intelligence and Sicsic Advisory shows number of people in the vulnerable customer category has hit 13m.
The working from home diaries: Steve Smith
MD of Smith Greenfield, Steve Smith, shares how he is coping with running his business amid the UK lockdown.
Insurance Covid Cast Episode Nine: Could Tiger King Joe Exotic cut it as a fraud fighter or handle big cats at Lloyd’s?
In the latest Insurance Post and Insurance Age video cast brought to you while our journalists are in isolation lockdown we present first in an irregular series - Covid Culture Club - where we discuss things to watch and do at home.
Blog: Is the pandemic a pivotal moment for insurers?
PR expert and former Allianz corporate communication lead, Mark Bishop considers how the reputation of the sector is being affected by Covid-19.
Hiscox share sale raises £375m
The insurer also published a trading update which addressed the current Covid-19 business interruption dispute.
Insurance Covid-Cast episode eight: What is the insurance supply chain doing to keep the sector moving during the Covid-19 lockdown?
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we brought together a diverse group of businesses to discuss how the supply chain has forged deeper…
Covid-19: Allianz latest insurer in legal BI firing line
Edwin Coe is representing a group of businesses with the insurer’s Resilience policy wording.
Opinion: Biba's Steve White on supporting customers and colleagues through coronavirus
Challenging times require lateral thinking: By collaborating the sector can help customers and each other through the pandemic, says Steve White
CDL widens self-install telematics product availability
The software house is working with brokers to allow more customers to activate ‘pay how you drive’ insurance amid the Covid-19 lockdown.
Covid-19: Hiscox Action Group says brokers acted in “good faith”
The Group is going after insurer Hiscox over its refusal to pay BI claims the group members believe to have been triggered by coronavirus pandemic.
The working from home diaries: Barry O'Neill
Insurance Age finds out how Home & Legacy MD Barry O'Neill has adapted to changes in working practices amid the Covid-19 outbreak.
Insurance Age Digital Edition: May - Adapting to change
The May issue of Insurance Age is available via digital platforms only due to Covid-19.
Covid-19: Hiscox BI pressure groups join forces
Hiscox Action Group and the Night Time Industries Association, representing more than 500 businesses, have agreed to work together to challenge Hiscox’s business interruption stance.
Brokers under threat in Covid-19 BI dispute
Experts have warned that business interruption could be “the next PPI for brokers “as FCA seeks legal clarity on BI wordings.