In-depth - claims: Part of the service
Providing a claims function is not something every broker does, but those wanting to retain business are offering the service to differentiate themselves and add value, Martin Friel reports
It’s often assumed that brokers live the good insurance life. The cut and thrust of winning business, beating up insurers and renewing clients year-on-year as the commissions roll in. It certainly sounds preferable to the life of your garden variety underwriter or loss adjuster.
But if the life of a broker is a glamorous one, then why on earth are we seeing more and more brokers getting involved in the messy word of claims?
The volume of claims going through the insurance market is staggering
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