In-depth - business interruption: Relationship troubles

While public perception of insurance has always been poor, the situation around BI claims during the lockdown is damaging its reputation further. Martin Friel investigates the impact on brokers

If awards were given out for the least-loved sector in financial services, insurance would win hands down every year. This lack of love, this poor reputation, is something that the industry has always chafed against, thinking it unfair and unrepresentative of the true value insurance brings to society.

Beyond publishing the annual number of claims paid and launching the odd initiative here and there, the industry has really done nothing concrete to address the reputational issue.

But that