In-depth - business interruption: Rebuilding trust
The relationship between broker and insurer has come under scrutiny. Martin Friel finds out how the industry can move forward and restore trust between clients, brokers and insurers
Like any good crisis, the business interruption (BI) situation has evolved day-by-day, week-by-week, with claim and counter claim bouncing back and forth. As people have been engaged in the minutia of the debate, something much more fundamental has burst through the noise – the supposed conflict of interest in the broker/insurer relationship.
Insurance buying and claims specialist, Mactavish, has a habit of challenging the market on its practices so it is no real surprise they have gotten
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