Opinion: Reputation recovery
The Society of Insurance Broking’s Kevin Hancock explains that brokers must take a proactive role in rebuilding perceptions of insurance
Recent commentary and media coverage about the Financial Conduct Authority’s (FCA) business interruption insurance test case has hit
the reputation of the insurance profession.
Many consumers will have seen the headlines generated by the case, such as the Daily Mail’s: “Insurers ARE liable to pay out Covid claims to small businesses – High Court rules in major victory for 370,000 firms”.
These headlines are dangerous to the profession.
If unaccompanied by an explanation from insurance
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