Brokers urged to take action to tackle reputational damage
Panellists at this year's CII Conference discuss the need to build public trust in insurance after the expectation gap between consumers and the industry has widened as a result of the pandemic.
The Chartered Insurance Institute (CII) has held its first virtual general insurance conference, in which it discussed shaping the future of insurance and innovating solutions for emerging risks.
During the president’s forum session, chaired by Julie Page, president of the CII and CEO of Aon UK, panellists touched on the issue of building public trust in the insurance industry.
Page admitted that there was work to be done to address the negativity from personal lines pricing issues and from
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