Review of the year: Covéa's Sue Coffey
Coffey discusses how the industry has risen to the challenge and worked together to navigate a difficult period while preparing for "significant" changes in regulation.
Sue Coffey, director, personal lines distribution at Covéa Insurance, considers the past 12 months.
What’s been the most surprising thing in insurance in 2021?
Well firstly I don’t think any of us expected to still be talking about Covid restrictions at this point and there is still a journey ahead of us.
But aside from that, I would say the biggest surprise has been the level of M&A activity .
What’s been the biggest challenge of 2021?
Working through GIPP whilst trying to keep business on
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