RSA’s Mooney commits to simpler, better service for brokers
The MD for UK commercial lines says it is “critical” for the business to focus on how it trades with brokers.
RSA is set to widen the number of brokers it trades with and is working on becoming easier to trade with following criticism from the broker community.
Lee Mooney, who was appointed UK MD for commercial lines last year, told Insurance Age he has been focusing on simplifying the RSA proposition and ensuring there are no barriers to entry for the right brokers.
“We were not giving the service level we should be,” Mooney noted.
ServiceRSA has spent some time assessing the service it offers and
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