Opinion: Welcoming greater broker involvement with loss adjusters

Recently appointed Cila leader David Ross on the drive to have the majority of members achieve chartered status.

As the new executive director of the Chartered Institute of Loss Adjusters, I’ve been watching with interest the trend that has seen brokers working their way into the world of claims.

More and more of them are pivoting their business away from pure placement towards a much more service-driven proposition and claims are becoming an increasingly important aspect of that service.

While Ardonagh’s acquisition of Thompson & Bryan and Lorega and the Partners& purchase of Kudos grabbed the headlines