Motor insurance complaints to FOS climb again
Motor insurance has remained in the top five most-complained-about products with buildings insurance also joining the list, according to the Financial Ombudsman Service as it released data for October to December last year.
Car and motorcycle insurance stayed in fourth place of the most-complained-about products.
It hit 4,123 complaints in quarter three of 2023/24, almost a 49% increase from the same period in 2022/23.
In the previous quarter, between July and September, the FOS received 4,036 complaints growing again above the five-year high it had reached in Q1.
Building insurance received 1,666 complaints in Q3 2023/24, up from 1,299 from the same quarter the year prior. This put it in fifth slot in the table.
The
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insight
Marsh revenue rises 8% in 2024
Marsh has again posted an 8% annual revenue rise, with the total reaching $12.54bn (£10.06bn) in 2024.
Buss retires from Arag UK CEO role as Haynes steps up
David Haynes has been named CEO of Arag UK Holdings and Arag Legal Expenses Insurance as Tony Buss retires from the role.
Tributes paid following the passing of ‘one of the great characters’, Mike Slack
Former British Insurance Brokers’ Association board member and managing director of specialist motor trade intermediary Road Runner, Mike Slack, has died.
Chubb brings Houston from US to lead new UK commercial insurance division
Chubb has appointed Andy Houston as head of UK commercial insurance, moving from the USA to take up the role next month.
Blog: The compliance threat to M&A
Jill Hambley, managing director of Insurance Compliance Solutions, tackles the compliance basics smaller brokers must keep front of mind before listing a business for a potential sale to make sure any deal doesn’t end up on the scrapheap.
Hedgehog Risk seeks new markets after securing US investment
SIG Insurance has acquired a substantial stake in specialist sports and prize insurance provider, Hedgehog Risk.
CFC adds property damage to large line cyber product
CFC has added property damage to its large corporate cyber proposition, stating the move came in response to broker demand and addressed a gap in the market.
Zurich adds Gallagher’s Louise Martin for new business role
Zurich has appointed Louise Martin as head of new business development, joining from Gallagher.