Claims - It's good to talk

It's often not until a claim is actually made that it becomes apparent whether or not the service is any good. Liz Booth explains that it doesn't have to be this way. All that's needed is a healthy dose of old fashioned communication

The often quoted sentiment is that, "you are only as good as your claims service". It is usually only when insureds come to make a claim that the service they have paid for becomes apparent.

For those who have used a broker to find a policy, they will mostly turn back to that broker and expect help and support as well as a rapid settlement.

But the waters are a bit muddied - for example, many insurers have direct reporting lines or helplines which insureds use or 'ambulance chasers' may become