Connecting the dots
Ensuring effective communication between business partners and end users is vital for schemes business. Debbie Baker highlights the need for brokers to invest in technology to build strong relationships
Technology that enables electronic communication around schemes business remains very much a grey area. Brokers seem unsure why, and how, they should invest in technology for their schemes business, mostly because schemes are seen as niche products and therefore not necessarily high volume.
General insurance policies in both the motor and household sectors are becoming increasingly commoditised, and broker market share continues to diminish. In addition, the small to medium-sized enterprise
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