Bad training wrecks

With insurance firms seeking to cut costs in light of the financial environment, how can brokers continue to provide suitable training to staff? Paul Lang looks at cost-effective methods of training and discovers that investing in well-planned programmes could see firms gain a competitive advantage

As the economy lurches towards a bleak 2009, tight budgets will be a major issue for many brokers assessing their future training requirements. However, decisions over training seem less clear cut than in the past, when it was often a prime target for businesses to make essential cutbacks. Training is now not only a key element of Financial Services Authority (FSA) compliance but is viewed by astute firms as critical to business success and is not open to compromise. So how can firms find the