Reportage - training delivery: Digital vs. face to face

Traditionally, training has been about face-to-face contact but there has recently been an increase in online offerings, which claim to provide the same quality of tuition with less cost and increased convenience. Edward Murray looks at the pros and cons of both models to ascertain the best option.

Designing, implementing and managing a staff training programme is one of the most important non-core business functions that brokers are now required to undertake.

This comes at a cost and requires management time, staff time and financial backing to be successful.

While the best firms in the market have always provided comprehensive training programmes for their staff, there is no doubt that the impetus for all to do so has come from the introduction of statutory regulation.

As the British