Expertise from A-Z: Knowledge is power

Continuing professional development is increasingly important, and qualifications and chartered status can help firms shine brighter.

If any insurance brokers harbour doubts about the value of their staff obtaining professional qualifications they are certainly not willing to express them publicly. Firms of all sizes are only too keen to cover or share the costs of training for the Chartered Insurance Institute’s exams, allow time off for studying and reward those who pass with salary increases or bonuses.

For example, Jelf encourages all its 550 client-facing staff to obtain at least the core level CII Certificate in