Insurance websites providing poor customer service research says
Insurance websites are providing poor customer service, according to research by Tealeaf and Harris ...
Insurance websites are providing poor customer service, according to research by Tealeaf and Harris Interactive. The study found that 89% of UK consumers using insurance websites experienced problems and 49% abandoned online transactions as a result. Slow websites were the most commonly listed problem, named by 52% of respondents. Other problems mentioned included technical problems - such as error messages - and difficult to navigate or incomprehensible content.
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