Toby Foster calls for industry reviews

Multi-year insurance products could insulate customers from the wild swings of the insurance cycle, ...

Multi-year insurance products could insulate customers from the wild swings of the insurance cycle, a national broker has argued. Toby Foster, ceo of UK Retail for Marsh, said the industry should review whether annual contracts were still the best approach for some customers, and examine potential alternatives. He was responding to a question from Robin Foster-Taylor, managing director of brokerage Primo, who asked: "How can we blithely talk about treating customers fairly when we persist in