'We need one platform': SAP

The insurance industry needs to create a single technology system forthe processing of information t...

The insurance industry needs to create a single technology system forthe processing of information that is core to its business if it is tomaximise customer service and cut processing costs.

Norman Black, head of insurance solution for the UK at global technologycompany SAP, said the industry missed a trick when it faced its firstmajor technology dilemma in the late 1980s.

He said: "The insurance industry was one of the first sectors to embracetechnology, along with the aviation market. Both found

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