Instant connection

Norwich Union has recently relaunched e-broking, its quotation-and-administration online service for intermediaries. Two brokerages with a need for speed report back on how they are finding the new system

While the market has been talking up e-trading and its impact on the insurance sector for more than a decade, it is really only over the past four years that we have seen tangible leaps of faith and a broadening of the IT infrastructure needed to support any kind of evolution (if not exactly revolution).

With e-mail now becoming accepted as the standard means of communication, the internet has loomed large as a very real threat to brokers in the personal-lines market. Customers have forced the