FSA asks firms to go public with complaints
Regulator believes airing of dirty linen will improve transparency
The Financial Services Authority (FSA) is publishing proposals that will enable people to see how firms handle complaints - including the number received, the main products and services covered and how quickly they are resolved.
The proposals would see firms publishing their own complaints data every six months and the FSA would publish results from the whole sector twice a year.
Dan Waters, the FSA's director of retail policy and conduct risk, said:
"Transparency is an important regulatory tool
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