UK General completes claims outsourcing deal
UK General Insurance has streamlined its in-house claims processes after signing a new outsourcing agreement with Direct Group.
Under the agreement, Direct Group will take responsibility for processing non-complex commercial and motor claims.
UK General said its claims staff who currently work in Manchester and are affected by the agreement will be offered new roles in Direct Group at Elland, Halifax, under TUPE regulations.
UK General's director of claims, Nicola Lightowler, said the decision was part of an ongoing strategic review.
"Brokers have told us that rapid and efficient claims processing is a top priority for
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
Lloyd’s CEO Neal to leave for new role at Aon
Lloyd’s has announced that CEO John Neal will be leaving in 2025 to join Aon as its global CEO of reinsurance and global chairman of climate solutions.
Ex-Axa COO Vasudeva returns to Hiscox
Hiscox has named Shali Vasudeva as group chief operations and technology officer, returning to the insurer after leaving for Axa in 2019.
Young broker looks to grow skills on Aviva’s Rising Stars programme
Aviva Rising Stars participant Poppy Keys, commercial broker executive at ABA Insurance Commercial, confirms she is already seeing changes to her role thanks to the programme.
Iprism broadens capacity deal with Zurich
Managing general agent Iprism has signed a multi-year deal with Zurich bringing in capacity for its property owners and commercial combined products.
Aviva pledges more than £4m to Citizens Advice
Aviva has renewed its multi-year partnership with Citizens Advice, pledging more than £4m to the charity, following its two-year investment in 2022.
Das UK brand exits market in Arag integration
Legal expenses insurance provider Arag has completed the integration of the Das UK brand a year on from the deal going through.
FCA insurance related fines total £1.1m in 2024
The Financial Conduct Authority handed out £1.11m in fines to two general insurance broking individuals in 2024, as firms achieved the second year in a row of zero fines.
Direct Line accepts Aviva’s £3.7bn takeover offer
Direct Line has accepted Aviva’s improved offer to takeover the company this morning in a deal one analyst has described as a "bold move that could turn out to be a gift that keeps on giving".