Lloyds TSB tops FOS general insurance complaint table
Lloyds TSB Bank has received more Financial Ombudsman Service (FOS) general insurance complaints than any other individual financial business - with 8,474 new cases during H1 2010.
Barclays Bank, Black Horse, Welcome Financial Services and Bank of Scotland came next with 2,205, 1,876, 1,608, 1,548 general insurance complaints respectively.
Aviva received 580 new complaints while Axa had 532 and Direct Line Insurance 478.
The data published on the ombudsman's website covers consumer complaints handled by the ombudsman service between 1 January and 30 June 2010. The data includes both the number of complaints received about individual businesses and the percentage of
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